Customer-Centric vs. Customer-Driven: How to Grow Your Business| Ideas by Mike™ EP59
In this episode of the Ideas by Mike™ podcast, the listed main-points features a deep dive into a pivotal business question: Is your organization truly customer-driven, or just customer-centric? While these terms are often used interchangeably, host Mike Milligan, CFP® and guest Dr. James Killian, PH.D; breaks down why the distinction is the difference between a business that scales and one that slowly fades away.
Here’s why People should watch this brilliant Ideas by Mike™ episode #59. Listeners will gain a rigorous, evidence-based roadmap for moving beyond slogans to build a customer-driven operating system.
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Episode 59 of Ideas by Mike™ with Dr. James Killian, PH.D is also available on YouTube!
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