Customer-Centric vs. Customer-Driven: How to Grow Your Business| Ideas by Mike™ EP59
Is your business customer-centric or truly customer-driven? On this episode of Ideas by Mike, host Mike Milligan sits down with organizational psychologist and author Dr. James Killian to break down why customer service isn’t enough. Discover actionable strategies to build compounding trust, prevent customer churn, and ethically leverage AI without sacrificing human connection.
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